Atmosphere Connect App
The Atmosphere Connect app allows users to control their Atmosphere Sky™ air treatment system from their mobile devices. Users’ primary motivation to buy these devices is for health and wellbeing through cleaner air in their homes and businesses.
I was assigned to this team at Amway for Q3 2019 to refresh the global navigation and the app dashboard. I designed new features: remote lock and scheduling. The Atmosphere Connect app shows the air filter status (for example, it lets the users know when the filters need to be replaced), but the connection between this and ordering new filters on Amway’s website was difficult to navigate. After this project launched, I worked on the new Amway e-commerce experience.
Usability testing
Usability testing is a challenge with Amway products due to the nature of its cult-level marketing business. The company provides products like the Atmosphere Sky Air Treatment System and technology like the Atmosphere Connect app to control the air treatment system from a mobile device, but the sales of the Atmosphere Sky systems come from Amway Business Owners (ABOs), who primarily sell to their downlines. The ABOs control the relationships with their downlines, so someone from corporate (me) having direct contact with a downline is not a common practice. Because of this, I had to get creative and find Atmosphere Sky users locally who were willing to test the new navigation, dashboard, and remote lock and scheduling features.
I tracked users’ actions with a camera, watching them use the app and listening to them talk through their experience. Overall, users liked the simplified dashboard and navigation — seeing the filter status, the current air quality, and having the ability to set programs on their air treatment system proved to be beneficial.
Dashboard Refresh
Based on user feedback and my research, I wanted to clean up the dashboard view on the app. I also considered smaller screen sizes in other markets across the globe; the potential future-state addition of other connected devices from Amway to this app experience, and a cleaner, easier user experience.
Initial research into updated dashboards/navigation
New feature: Scheduling
Scheduling was a user-requested feature that would allow users to set a schedule for their Sky unit: when it was turned on, which modes it would operate in, and which days of the week and times of the day that schedule would be in effect. I worked on an agile delivery team to further define these features and user stories. I designed several versions and performed several rounds of in-person and virtual user testing to get feedback on the user flow (how users navigate to and operate the scheduling feature) and the user interface.
Based on user testing and feedback, most users requested some time of “night/bedtime” mode that would reduce the fan speed to 3 or below (of 5) to make the unit quieter and turn the display off so it does not illuminate a dark room.
Updated Global Navigation
As Amway’s IoT offerings evolve, the mobile experiences need to stay relevant. The global navigation is an important consideration in the overall information architecture of the app. I proposed a potential phased approach to update the global navigation.
